THE PILLARS OF CUSTOMER SATISFACTION
Customer satisfaction is an indispensable metric that gauges the extent to which a company’s products, services, and overall customer experience not only meet but exceed customer expectations. It’s a vital barometer of your business’s health, reflecting how effectively your offerings resonate with your audience. The significance of customer satisfaction cannot be emphasized enough. It forms […]
NWSC’S REMARKABLE JOURNEY: A TESTAMENT TO RELIABLE WATER SERVICES AND CUSTOMER SATISFACTION
Access to clean and safe water is a fundamental human need. When communities are compelled to rely on polluted or unsafe water sources, it can have severe health and economic repercussions. Here is a “for-instance”; Back in the early 2000s, residents in Kyengera, Nakimesse, and neighboring areas faced the daunting challenge of water scarcity, leading […]
NWSC MD ANNOUNCES WATER NEW PROJECTS, AMNESTY FOR ILLEGAL USERS
KAMPALA – National Water and Sewerage Corporation (NWSC) Managing Director Dr. Eng. Silver Mugisha has announced a new campaign that will see all illegal water users hunted down and prosecuted. Addressing reporters on Wednesday, Dr. Mugisha said about 10% of NWSC customers are on illegal water supply; a vice he said continues to be a […]
HOW NWSC CAN RIDE THE WAVE OF AFCON 2027
The announcement that Uganda alongside Kenya and Tanzania will host the African Cup of Nations (AFCON) in 2027 has ignited an unparalleled sense of excitement and anticipation nationwide. This prestigious football tournament promises not only to showcase the country’s rich cultural heritage and warm hospitality but also to unlock numerous opportunities for economic growth and […]
THE RELEVANCE OF CLIMATE-RESILIENT WATER SAFETY PLANNING
Every drop of clean, safe drinking water that flows from our taps represents a triumph of engineering and planning. Behind the scenes, dedicated professionals work tirelessly to ensure water safety. While traditional water safety planning has been the steadfast guardian of our water supply, it’s time to embark on a journey to tackle a new […]
NWSC SUCCESSFULLY TESTS THE WATER EXTENSION TO THE EACOP SITE IN MUBENDE
After months of hardwork and dedication, NWSC’s efforts to extend water to the East African Crude Oil Pipeline (EACOP) Main Camp and Pipe Yard (MCPY-2) in Mubende are starting to bear fruit. This was witnessed today as NWSC started testing Phase 1 of the Project, which encompassed laying of a 2.7km pipeline from the existing […]
CITY ABATTOIRS IN WATER THEFT SCANDAL: FACES HEAVY FINES
Recently, a meter bypass was uncovered at the City abattoirs, situated along Old Port Bell Road. Prior to this discovery, the abattoirs had quietly disconnected from their original water supply line, citing exorbitant bills. They were advised to involve NWSC for a thorough investigation into the high billing, but they chose not to heed this […]
CSI: NWSC JOINS NSAMBYA BABIES HOME IN A FUNDRAISING FOR VULNERABLE CHILDREN CHARITY WALK
This morning, a team from Kampala Water, with the General Manager (GM) Kampala Water- Eng. Mahmood Lutaaya at the helm, embarked on a walk from the heart of Kampala City to Nsambya Babies Home, an abode to several orphans and children without parents. The team comprised of NWSC-Kampala Water Branch and Sub-Branch Managers, Zonal Senior […]
NWSC TO HOST ONGD CONFERENCE ON WATER MANAGEMENT
In a promising development, the National Water and Sewerage Corporation (NWSC) is gearing up to host a significant event that could bolster Uganda’s reputation as a leader in water management. A recent meeting between NWSC and representatives from the Congolese NGO ONGD Blessing has laid the groundwork for a potential partnership aimed at organizing a […]
A PRAGMATIC APPROACH TO SAFEGUARDING YOUR WATER METER
In today’s world, where resources are becoming scarcer by the day, safeguarding valuable assets is of paramount importance. One such valuable asset is your water meter. Water meters, once installed at a customer’s premise, are susceptible to theft, particularly when left unprotected. Water meters, installed by the National Water and Sewerage Corporation (NWSC), are national […]