KAKUMIRO AREA CUSTOMER SENSITIZATION EXERCISE: A KEY STEP TOWARDS IMPROVED WATER SERVICES
Effective stakeholder engagement plays a key role in shaping the decision-making processes of organizations, considering the concerns, needs, and interests of various stakeholders. The National Water and Sewerage Corporation (NWSC) recognizes the importance of this practice and is actively implementing it in all regions. In Kakumiro, the NWSC team, led by Area Manager Mr. Godfrey […]
A BOOST FOR KW’S SALES GROWTH IN STRATEGIC VISIT TO ISHU
In an effort to bolster proactive customer engagement and tap into Kampala Water’s sales growth potential, a collaborative team embarked on a mission to the International Specialized Hospital of Uganda (ISHU), nestled in Lubowa on October 12, 2023. The primary objective of this visit was to meticulously examine the facility’s operations. During a preliminary meeting, […]
NWSC B.O.D CHAIRMAN’S VISIT HIGHLIGHTS PROGRESS ON KARUMA GULU WATER PROJECT
Dr. Eng. Badru Kiggundu, the Chairman of the National Water and Sewerage Corporation (NWSC) Board of Directors (B.O.D), embarked on a significant visit to inspect the progress of the Karuma Gulu water project on Wednesday, October 11, 2023, accompanied by a team of project engineers, contractors, and NWSC personnel. The ongoing project aims to enhance […]
TOP BRAND NWSC SUPPORTS CONSTRUCTION OF THE NKOZI ACCIDENT AND TRAUMA CENTER
Mbarara-Masaka-Kampala road has remained one of the accident-prone highways in the country, registering between 200 and 300 fatalities annually. Being a customer centered , and stakeholder aware utility, we refuse to just observe! This evening, the CBS FM Kalisoliso crew hosted their listeners to a mix-and-mingle evening dubbed Kalisoliso Dinner. The crew started the night […]
THE PILLARS OF CUSTOMER SATISFACTION
Customer satisfaction is an indispensable metric that gauges the extent to which a company’s products, services, and overall customer experience not only meet but exceed customer expectations. It’s a vital barometer of your business’s health, reflecting how effectively your offerings resonate with your audience. The significance of customer satisfaction cannot be emphasized enough. It forms […]
NWSC’S REMARKABLE JOURNEY: A TESTAMENT TO RELIABLE WATER SERVICES AND CUSTOMER SATISFACTION
Access to clean and safe water is a fundamental human need. When communities are compelled to rely on polluted or unsafe water sources, it can have severe health and economic repercussions. Here is a “for-instance”; Back in the early 2000s, residents in Kyengera, Nakimesse, and neighboring areas faced the daunting challenge of water scarcity, leading […]
NWSC MD ANNOUNCES WATER NEW PROJECTS, AMNESTY FOR ILLEGAL USERS
KAMPALA – National Water and Sewerage Corporation (NWSC) Managing Director Dr. Eng. Silver Mugisha has announced a new campaign that will see all illegal water users hunted down and prosecuted. Addressing reporters on Wednesday, Dr. Mugisha said about 10% of NWSC customers are on illegal water supply; a vice he said continues to be a […]
HOW NWSC CAN RIDE THE WAVE OF AFCON 2027
The announcement that Uganda alongside Kenya and Tanzania will host the African Cup of Nations (AFCON) in 2027 has ignited an unparalleled sense of excitement and anticipation nationwide. This prestigious football tournament promises not only to showcase the country’s rich cultural heritage and warm hospitality but also to unlock numerous opportunities for economic growth and […]
THE RELEVANCE OF CLIMATE-RESILIENT WATER SAFETY PLANNING
Every drop of clean, safe drinking water that flows from our taps represents a triumph of engineering and planning. Behind the scenes, dedicated professionals work tirelessly to ensure water safety. While traditional water safety planning has been the steadfast guardian of our water supply, it’s time to embark on a journey to tackle a new […]
NWSC SUCCESSFULLY TESTS THE WATER EXTENSION TO THE EACOP SITE IN MUBENDE
After months of hardwork and dedication, NWSC’s efforts to extend water to the East African Crude Oil Pipeline (EACOP) Main Camp and Pipe Yard (MCPY-2) in Mubende are starting to bear fruit. This was witnessed today as NWSC started testing Phase 1 of the Project, which encompassed laying of a 2.7km pipeline from the existing […]