NWSC EXPLORES MORE SMART METERING TECHNOLOGIES TO COMBAT WATER LOSS.
The National Water and Sewerage Corporation (NWSC) is stepping up efforts to combat the staggering losses caused by non-revenue water (NRW), a challenge that has cost the utility billions. So, in a decisive move towards a long-term solution, NWSC is considering the implementation of smart metering technology for its potential to enhance operational efficiency and […]
NWSC AND TELECOM GIANTS FORGE STRATEGIC PARTNERSHIPS TO ENHANCE MUTUAL CUSTOMER EXPERIENCE AND BUSINESS GROWTH
Through a series of meetings aimed at enhancing business growth, the National Water and Sewerage Corporation (NWSC) has been actively collaborating with leading telecommunications companies MTN Uganda and Airtel Uganda. These discussions focus on leveraging mobile payment platforms to improve bill collection processes and enhance customer experience. On September 19th, 2024, NWSC officials, led by […]
NWSC STAFF UNDERGO SPECIALISED TRAINING TO ENHANCE SPATIAL DATA MANAGEMENT
The National Water and Sewerage Corporation (NWSC) participated in a specialised training workshop over three days, from September 25th to 27th, 2024, to strengthen the technological expertise of its GIS and information technology staff from both the corporation’s headquarters in Nakasero and the Kampala Water region. The training, which took place at NWSC’s International Resource […]
BUILDING LOYALTY AND TRUST IN WATER AND WASTEWATER MANAGEMENT: THE ROLE OF CUSTOMER SERVICE AND EDUCATION
In the water and wastewater management sector, customer service extends far beyond the simple transaction of supplying clean water and sewerage or rather sanitation services. It is a continuous relationship, built on trust and informed engagement, that spans from the moment a customer first interacts with a service provider to the ongoing maintenance and education […]
SECURING UGANDA’S WATER FUTURE: THE NWSC’S STRATEGIC RESPONSE TO RISING CHALLENGES
As the world faces the pressures of climate change and rapid population growth, the National Water and Sewerage Corporation (NWSC) is establishing itself as a leader in securing the country’s water future. Rather than simply reacting to these challenges, the corporation is taking a deliberate approach to sustainable water management that aims to protect both […]
BUILDING LOYALTY AND TRUST IN WATER AND WASTEWATER MANAGEMENT: THE ROLE OF CUSTOMER SERVICE AND EDUCATION
In the water and wastewater management sector, customer service extends far beyond the simple transaction of supplying clean water and sewerage or rather sanitation services. It is a continuous relationship, built on trust and informed engagement, that spans from the moment a customer first interacts with a service provider to the ongoing maintenance and education […]
NWSC’S CUSTOMER-CENTRIC OVERHAUL
A few years ago, interactions with the National Water and Sewerage Corporation (NWSC) were nothing short of a headache for many of its customers. Long queues, delayed responses, and a general lack of transparency had created a rift between the utility and the very people it served. Today, however, the NWSC tells a different story. […]
LESOTHO DELEGATION APPLAUDS NWSC OPERATIONAL EFFICIENCY DURING VISIT TO LUBIGI STP
A Team from the Urban Water Supply and Sewerage Services Department in the Ministry of Water and Environment led a Delegation from the Ministry of Natural Resources of the Kingdom of Lesotho on a bench-mark tour to the National Water and Sewerage Corporation’s Lubigi Sewerage Treatment Plant (STP), with the aim of tapping into the […]
FROM CRISIS TO CONTINENTAL LEADER: NWSC’S REMARKABLE TRANSFORMATION
The early years of the National Water and Sewerage Corporation (NWSC) were far from smooth. Grappling with financial strain, low network coverage, an aging infrastructure, and the pressures of rapid urbanization, the corporation struggled to keep pace with Uganda’s growing demand for water and sanitation services. Frequent water shortages, inadequate sanitation facilities, and widespread customer […]
GOVERNMENT TO BOOST WATER SUPPLY FOR GREATER KAMPALA WITH UGX373 BILLION PROJECT
At least one million residents in Greater Kampala will soon experience a significant improvement in water supply, thanks to a newly unveiled government initiative. The National Water and Sewerage Corporation (NWSC), in partnership with the French Development Agency (AFD), is preparing to launch a UGX 373 billion water project aimed at expanding the region’s water […]