SECURING UGANDA’S WATER FUTURE: THE NWSC’S STRATEGIC RESPONSE TO RISING CHALLENGES
As the world faces the pressures of climate change and rapid population growth, the National Water and Sewerage Corporation (NWSC) is establishing itself as a leader in securing the country’s water future. Rather than simply reacting to these challenges, the corporation is taking a deliberate approach to sustainable water management that aims to protect both […]
BUILDING LOYALTY AND TRUST IN WATER AND WASTEWATER MANAGEMENT: THE ROLE OF CUSTOMER SERVICE AND EDUCATION
In the water and wastewater management sector, customer service extends far beyond the simple transaction of supplying clean water and sewerage or rather sanitation services. It is a continuous relationship, built on trust and informed engagement, that spans from the moment a customer first interacts with a service provider to the ongoing maintenance and education […]
NWSC’S CUSTOMER-CENTRIC OVERHAUL
A few years ago, interactions with the National Water and Sewerage Corporation (NWSC) were nothing short of a headache for many of its customers. Long queues, delayed responses, and a general lack of transparency had created a rift between the utility and the very people it served. Today, however, the NWSC tells a different story. […]
LESOTHO DELEGATION APPLAUDS NWSC OPERATIONAL EFFICIENCY DURING VISIT TO LUBIGI STP
A Team from the Urban Water Supply and Sewerage Services Department in the Ministry of Water and Environment led a Delegation from the Ministry of Natural Resources of the Kingdom of Lesotho on a bench-mark tour to the National Water and Sewerage Corporation’s Lubigi Sewerage Treatment Plant (STP), with the aim of tapping into the […]
FROM CRISIS TO CONTINENTAL LEADER: NWSC’S REMARKABLE TRANSFORMATION
The early years of the National Water and Sewerage Corporation (NWSC) were far from smooth. Grappling with financial strain, low network coverage, an aging infrastructure, and the pressures of rapid urbanization, the corporation struggled to keep pace with Uganda’s growing demand for water and sanitation services. Frequent water shortages, inadequate sanitation facilities, and widespread customer […]
GOVERNMENT TO BOOST WATER SUPPLY FOR GREATER KAMPALA WITH UGX373 BILLION PROJECT
At least one million residents in Greater Kampala will soon experience a significant improvement in water supply, thanks to a newly unveiled government initiative. The National Water and Sewerage Corporation (NWSC), in partnership with the French Development Agency (AFD), is preparing to launch a UGX 373 billion water project aimed at expanding the region’s water […]
BUILDING LOYALTY AND TRUST IN WATER AND WASTEWATER MANAGEMENT: THE ROLE OF CUSTOMER SERVICE AND EDUCATION
In the water and wastewater management sector, customer service extends far beyond the simple transaction of supplying clean water and sewerage or rather sanitation services. It is a continuous relationship, built on trust and informed engagement, that spans from the moment a customer first interacts with a service provider to the ongoing maintenance and education […]
NWSC INITIATES WATER SUPPLY PROJECT FOR KING’S COLLEGE BUDDO AND SURROUNDING AREAS
Following the approval from King’s College Buddo and the Buganda Land Board for planned water supply works aimed at aiding the corporation’s ongoing endeavour to tackle water supply issues in the Nagalabi-Buddo region, the National Water and Sewerage Corporation (NWSC) is now set to commence a water supply project bound to cater to over 3000 […]
NWSC COLLABORATES IN STRATEGIC PLANNING FOR WORLD BANK-FUNDED INFRASTRUCTURE PROJECTS IN MUKONO
The National Water and Sewerage Corporation’s (NWSC) Mukono and Seeta teams have taken to participation in preparing for the implementation of a five-year development plan funded by the World Bank, which aims to transform key infrastructure in the region. The plan includes the tarmacking of access roads, the construction of drainage systems, and the development […]
CURBING METER THEFT: A CALL FOR COLLECTIVE ACTION
Meter theft has become a persistent issue for the National Water and Sewerage Corporation (NWSC), disrupting essential services and causing financial strain. The theft of water meters, often by opportunistic individuals, has led to a cascade of problems, from interrupted water supply to costly replacements. For an organization committed to reliably providing clean, safe water […]