KAMPALA WATER EMPOWERS NON-TECHNICAL STAFF WITH FIELD OPERATIONS SKILL ENHANCEMENT
Capacity building has always been the cornerstone of growth for individuals and organizations alike. The Kampala Water region, in collaboration with the VSDF, has undertaken a commendable journey to empower its non-technical staff. Kampala Water, responsible for a substantial 60% of the corporation’s revenue, operates across 30 branches, spanning four zones and encompassing over 200 […]
NATIONAL WATER AND SEWERAGE CORPORATION GROWING BUSINESS THROUGH STAKEHOLDER ENGAGEMENT
As a public utility fully owned by the government, the National Water and Sewerage Corporation (NWSC) has grown tremendously over the last five years in regard to Billing, revenue, customer base, and geographical coverage. Currently serving over 18,000,000 Ugandans in 273 towns across the country with annual revenue of over USD 138 million. Several factors […]
THE IMPERATIVE OF SUCCESSION PLANNING IN TURBULENT TIMES
In the ever-evolving landscape of businesses, where current leaders steer the ship towards success, the unpredictable nature of the future casts an inevitable shadow. Amid this uncertainty, the concept of succession planning emerges as a pivotal strategy, offering a lifeline for organizations to navigate through uncharted waters. The term “succession planning” encapsulates a proactive business […]
NURTURING TOMORROW’S WATER GUARDIANS – THE NWSC SCHOOL WATER AND SANITATION CLUBS
In a world grappling with escalating water scarcity and pollution, the imperative to cultivate future water leaders from an early age cannot be overstated. Enter the National Water and Sewerage Corporation’s (NWSC) School Water and Sanitation Clubs, a beacon of hope in this endeavor. These clubs, operating within nursery, primary, and secondary schools, are at […]
BUSHENYI DISTRICT’S KYABUKUMU GRAVITY FLOW SCHEME FINDS A NEW HOME WITH NWSC
In a vibrant ceremony that unfolded on the 12th of September, 2023, at Kacwamba Primary School in Ruhumuro Sub-county, Igara East Constituency, Bushenyi District, a significant development marked the beginning of a new chapter for the Kyabukumu Gravity Flow Scheme (GFS). This essential infrastructure, aimed at providing clean and accessible water to the local community, […]
NURTURING A HIGH-PERFORMANCE CULTURE: UNPACKING NWSC’S OPEN DOOR POLICY
Fostering a high-performance culture is a strategic imperative, and one approach that has gained prominence in recent years is the “open door policy.” The National Water and Sewerage Corporation (NWSC), like many forward-thinking organizations, has embraced this approach to encourage communication, transparency, and employee engagement. However, as we delve into the intricacies of NWSC’s open […]
73 NWSC STAFF ACQUIRE TRAILBLAZING CUSTOMER SERVICE SKILLS
In line with the National Water and Sewerage Corporation (NWSC) Corporate Plan 2021-2024, which aligns seamlessly with the National Development Plan III (2021-2025), NWSC has placed a paramount focus on skill development and workforce enhancement. These endeavors fall under the Strategic Priority Areas (SPA3 & 5), which directly contribute to employee capacity growth and the […]
NWSC’S CUSTOMER SERVICE STANDARDS SET THE PACE FOR ITS PERFORMANCE
In the realm of public services, the bar is set high when it comes to customer expectations. And rightly so, for organizations entrusted with delivering essential services to the public, such as water and sewerage, must adhere to rigorous customer service standards. Digging into the meticulous standards set by the National Water and Sewerage Corporation […]
NWSC OUGHT TO BUILD RESILIENCE TO COUNTER CLIMATE CHANGE CHALLENGES
The Water sector is predicted to be the main channel through which climate change impacts will be felt by people, ecosystems, and the economy in Uganda. Both observational records and climate projections provide strong evidence that water resources are vulnerable, with the potential for significant impacts. However, predicting the effects on the availability and quality […]
MASTERING CUSTOMER FOCUS BY BUILDING STRONGER, LASTING RELATIONSHIPS
Today, customer focus has evolved into a fundamental driver of unparalleled success. It transcends being a mere catchphrase or slogan; it is a profound strategy that can either catapult a business to greatness or, unfortunately, lead to its downfall. This mindset places the customer squarely at the core of all operations, prioritizing their needs and […]