BALANCING FAIRNESS AND EFFICIENCY: THE ROLE OF KAMPALA WATER’S FINES REVIEW COMMITTEE
Handling customer complaints well is crucial for any business. The way an organization addresses these issues can greatly influence its reputation and customer loyalty. Now, while there’s no legal requirement for a customer complaints policy, having a strong internal procedure is essential to prevent disputes from turning into costly legal battles. Kampala Water (KW) understands […]
FROM OUTREACH TO IMPACT: NWSC’S APPROACH TO COMMUNITY ENGAGEMENT
The National Water and Sewerage Corporation (NWSC) has long been committed to providing top-notch water and sewerage services in Uganda. To achieve this, NWSC understands that balancing its mandate with the needs of its diverse stakeholders, ranging from consumers, government branches, and development partners to suppliers, employees, and the broader community, is crucial. The corporation […]
ADVANCING WATER ACCESS IN KAMPALA: NWSC’S INNOVATIVE APPROACH
In a recent appearance on Star TV’s morning show “Banguka Mubyenfuna,” Engineer Mahmood Lutaaya, the General Manager for Kampala Water, detailed significant strides made by the National Water and Sewerage Corporation (NWSC) in improving water supply across the Kampala Metropolitan area. Eng. Lutaaya highlighted the accomplishments since the establishment of the Katosi drinking water plant, […]
NWSC HOSTS KAMPALA CENTRAL DIVISION STAKEHOLDER ENGAGEMENT TO ENHANCE SERVICE DELIVERY
The National Water and Sewerage Corporation (NWSC) hosted a strategic engagement on June 28th, 2024, bringing together key stakeholders including the Mayor, Deputy Mayor, local council, and administrative personnel of the Kampala Central Division. The event aimed to foster collaboration, improve service delivery, and address operational challenges. It also served as a platform for the […]
KASESE’S WATER SUPPLY TRANSFORMATION PROMISES A POSSIBLE END TO RATIONING IN FY 2024/25
Kasese is confident to end water rationing with the onset of the 2024/25 fiscal year, thanks to a major project aimed at addressing the region’s long standing water supply challenges. Historically burdened by rapid population growth and increasing demand, Kasese is now on the verge of a significant change that promises reliable water availability for […]
NWSC CHAMPIONS LEGAL EXCELLENCE AND GENDER EMPOWERMENT
The expertise and support of the National Water and Sewerage Corporation’s (NWSC) Legal Services department have long been essential for the corporation, ensuring effective operations, mitigating legal and regulatory challenges, and maintaining its reputation as a responsible and law-abiding entity. Something that the corporation’s management acknowledges and appreciates. It is therefore no surprise that NWSC […]
KEEP THE WATER FLOWING: WHY TIMELY NWSC BILL PAYMENTS MATTER
Imagine waking up one morning, turning on the tap, and nothing comes out. It’s a scenario no one wants to face, but it’s a reality if water bills go unpaid. The National Water and Sewerage Corporation (NWSC) works tirelessly to provide clean, safe, and reliable water and sewerage services. But, they need your help to […]
ENSURING RELIABLE WATER SUPPLY: NWSC’S COMMITMENT TO QUALITY AND RELIABILITY
The National Water and Sewerage Corporation (NWSC) is steadfast in its mission to deliver reliable and safe water to its customers. The corporation’s commitment goes beyond mere service delivery; it’s about making sure every household and business enjoys a reliable water supply, backed by robust infrastructure and transparent communication. To ensure this, the NWSC ensures […]
NWSC STRENGTHENS CYBERSECURITY MEASURES AMID RISING DIGITAL THREATS
In an increasingly digital world, the importance of cybersecurity cannot be overstated. Cybersecurity, also known as information technology security, is the practice of protecting electronic devices and networks from malicious attacks. These attacks can take many forms, including network breaches, application vulnerabilities, information leaks, and operational failures. As global cyber threats continue to rise each […]
STREAMLINING WATER BILL PAYMENTS: NWSC OFFERS CONVENIENT OPTIONS
In Uganda, ensuring access to clean and safe water is a commitment upheld by the National Water and Sewerage Corporation (NWSC). For customers across the country, settling their water bills not only guarantees continued service but also supports NWSC’s mission to extend these essential utilities to more communities. With that in mind, NWSC has streamlined […]