In a remarkable feat, NWSC (National Water and Sewerage Corporation) has overcome the challenges caused by a malware attack on its E-services a year ago. In an exciting initiative called the “Customer Self-Service Campaign,” NWSC’s IT and Digital Media teams have unveiled their strategies for rolling out the revamped NWSC Mobile App and Web Portal.
Customer Self-Service is a powerful web application designed to empower both prospective and existing customers with a seamless and convenient user experience. Prospective customers can now effortlessly apply for new connections and easily track the progress of their applications until completion.
Existing customers, on the other hand, gain access to real-time transactional summaries of their water accounts. They can review payment details, monitor bills, provide valuable feedback regarding service delivery, explore historical consumption data trends, engage with NWSC’s official social media pages, and conveniently make payments for water consumption and other related products.
The ultimate objective behind the Customer Self-Service initiative is to ensure unparalleled customer satisfaction by significantly improving their overall experience. Furthermore, the application will allow NWSC to gain valuable insights into customer behavior through data analysis, leading to enhanced service delivery.
Additionally, customers will have easy access to vital information related to the corporation that they may have previously been unaware of. This platform will also facilitate the categorization of customer concerns, ensuring that they receive appropriate responses to their queries and enable effective follow-up interactions.
Let’s take a closer look at some of the key features offered by the NWSC Mobile App:
Access to Digital Bills: Customers can effortlessly view and manage their bills digitally, saving time and eliminating the need for paper bills.
Onboarding of Potential Customers: Prospective customers can easily apply for new water connections through the app, streamlining the entire process.
Landlord & Tenant Profiling: The app provides a convenient way to manage multiple properties owned by landlords and track the water consumption associated with each property.
Bulk Property Ownership Visibility: Customers with multiple properties can conveniently access information about all their properties in a single place, ensuring efficient management.
Seamless Property Switching for Tenants: Tenants can easily transfer their water connections from one property to another, reducing administrative hassles.
Customer Feedback: Customers can provide valuable feedback regarding service delivery, enabling NWSC to continually improve and address any concerns promptly.
Transactional Details: Real-time access to transactional information allows customers to monitor their payment history and stay updated on their financial interactions with NWSC.
Consumption Trends Visualization: Customers can visualize their water consumption patterns over time, empowering them to make informed decisions regarding conservation and efficiency.
Customer Contact Details Update for Tenants: Tenants can conveniently update their contact information through the app, ensuring efficient communication between NWSC and its customers.
Bill Prediction: The app leverages historical data to provide customers with accurate bill predictions, helping them plan and manage their finances effectively.
Bill Payment: Customers can conveniently make payments for their water consumption and other products offered by NWSC through the secure payment gateway integrated into the app.
With the relaunch of the NWSC Mobile App and the implementation of the Customer Self-Service Campaign, NWSC is demonstrating its commitment to enhancing customer satisfaction and embracing innovative technology. The app’s comprehensive features empower customers with greater control over their water services, streamline administrative processes, and foster a stronger relationship between NWSC and its valued customers.
NWSC’s Mobile App Relaunch, coupled with the Customer Self-Service Campaign, marks a significant milestone in the corporation’s journey towards a customer-centric approach. By providing a user-friendly platform that offers extensive features and seamless functionality
