The congregation at St. Charles Lwanga Catholic Church in Mutundwe commemorated 11 years of growth on Sunday, May 18th, 2025 with a celebration that blended worship with reflection on service, infrastructure, and community transformation.
Among the guests was the Managing Director of the National Water and Sewerage Corporation (NWSC), Dr. Eng. Silver Mugisha, who joined hundreds for Mass and later contributed to a fundraising drive to support the completion of the parish church. Dr. Mugisha pledged UGX 20 million from his own resources and an additional UGX 5 million on behalf of the NWSC Nateete Branch, reinforcing his message of partnership between public service and faith-based communities.
The event drew a cross-section of leaders, including Bushenyi District Woman MP, Hon. Ann Katusiime Mugisha, representing the Rt. Hon. Prime Minister Robinah Nabanja, alongside Rubaga South MP Hon. Aloysius Mukasa, Nakawa East MP Hon. Ronald Balimwezo, Hon. Ken Lulyamuzi, and Rubaga Division Mayor Mr. Zacchy Mawula.
In his remarks, Dr. Mugisha praised the parish leadership for their commitment to both spiritual and structural development. He noted that institutions like St. Charles Lwanga serve as natural anchors for community-driven progress and emphasized the importance of collaboration between the church and public utilities like NWSC.
Addressing a community appeal for additional fire hydrants, Dr. Mugisha acknowledged the need but also raised concerns about infrastructure misuse. He pointed out that vandalism—particularly of hydrants, continues to affect service delivery and contribute to water losses, which currently exceed 30% in some areas.
“Firefighting is a critical need, but so is the protection of our infrastructure. If we want sustainable access, we must treat public assets with care,” he said, urging residents to partner with NWSC in safeguarding the systems in place.
He also encouraged the community to make full use of the recently completed Nalukolongo sewerage system, calling it a vital improvement to public health and sanitation in the area. In addition, he shared progress on a UGX 400 billion water project aimed at expanding supply across the Greater Kampala Metropolitan Area, including Nansana and Kyengera.
Dr. Mugisha also touched on NWSC’s efforts to close the service gap in informal settlements, pointing to the Corporation’s prepaid water system, which allows customers to access clean water at UGX 25 per jerrycan. He called the initiative a practical step toward equity and inclusion.
Beyond utility matters, he spoke candidly about national development narratives, urging a more balanced conversation. Referencing government initiatives like the Parish Development Model and ongoing investments in road infrastructure, Dr. Mugisha encouraged citizens to recognize the broader progress being made, even as they hold institutions accountable.
On the ground, the NWSC Nateete team, led by Acting Branch Manager Prossy Nansubuga, provided customer care during the event. Meanwhile, Branch Engineer Fiona Atima reported that Mutundwe currently enjoys stable water supply and is served by three fully metered hydrants. She added that the prepaid water system would soon be rolled out to the branch in the coming financial year.
Speaking on behalf of the Prime Minister, Hon. Ann Katusiime congratulated the parish on its milestone and reaffirmed government’s commitment to expanding water access. She applauded NWSC for its strong performance and growing reputation across the continent.
While the day was rooted in celebration, it also offered comprehension of the fact that faith, leadership, and service combined result into a community better equipped to grow, thrive, and lead its own development journey
To the National Water and Sewerage Corporation (NWSC), customer satisfaction shouldn’t be simply one department’s concern because it shapes the rhythm of the entire organization. Every pipe fixed, every water bill explained, every follow-up call made reflects an understanding that NWSC exists because people rely on its service. Simply put, without customers, there would be no demand, no urgency, no purpose.
The logic is straightforward, if people stopped using water, there would be no need to produce or distribute it. That’s why NWSC doesn’t just deliver a utility, it builds and maintains a relationship with the understanding that customer trust is not a byproduct of efficiency but rather the result of consistent, deliberate effort.
This trust deepens every time a customer raises a concern and gets more than a scripted reply. Whether it is a burst pipe, a delayed connection, or a billing error, NWSC teams are expected to respond promptly, and more importantly, with empathy. When a customers feel seen and taken seriously, they stay connected, and even become advocates.
