In a recent meeting with the National Water and Sewerage Corporation’s (NWSC) call center team, Managing Director Eng Dr. Silver Mugisha highlighted the significant role of the team in enhancing customer service and driving the corporation’s remarkable progress over the last decade. With unwavering dedication, NWSC has expanded its reach, increased connections, and multiplied its service area.
Dr. Mugisha opened the discussion by commending the call center team as a mission-critical unit within NWSC. He stressed the significance of their contributions to the organization’s overall success. Subsequently, he presented a series of key indicators that showcased NWSC’s impressive growth over the past ten years like; the corporation’s unprecedented Growth in Coverage from 23 towns in 2013 to 273 today, the Exponential Increase in Connections, Catering to a Wider Population serving over 18 million individuals today, the Expanding Pipeline Network, Soaring Turnover, and the Exponential Growth in Assets that have grown from 650 Million Ugandan shillings to a staggering 4.3 billion Ugandan shillings.
Dr. Mugisha emphasized that these remarkable achievements were a result of collective effort, urging the call center team to reflect on their role in this progress. He praised the team as vital pillars of the corporation.
The Managing Director also discussed incentives for high-performing team members, emphasizing that performance recognition will be an ongoing process. He underscored that hard work would be the key to reaping these benefits and encouraged members to continue their pursuit of excellence.
He further pledged to support the team with improved hardware, including updated headsets and laptops, to enhance their work and performance. He discouraged gossip and rumormongering and advised the team to engage in productive activities for the corporation’s success.
He concluded by echoing the value and appreciation NWSC has for its call center team, expressing eagerness to witness their continuous growth as a unit.
Ms. Agnes Aketch, Senior Manager of Corporate Communications, expressed gratitude to Dr. Mugisha for his time and emphasized the team’s progress in schedule adherence, service levels, and quality performance over the past year.
Whereas, Mr. Samuel Apedel, Director of PR and Communications, thanked the team for their dedication and reminded them of their core objective: effective service delivery to increase revenue and build the corporation.
The meeting concluded with a brief Q&A session, where team members provided feedback, thanked the Managing Director for his support, and sought his guidance in the journey ahead.
