With the emergence of new technologies and companies transitioning to digitized systems of work, NWSC cannot afford to stay behind on this trend. The need for access to clean and safe water cannot be understated hence the more reason to improve customer experience by easing the new connection procedure. 

Kampala Water’s new IT system innovation for New Connection Application allows clients apply for new connections on their mobile device through the NWSC website or the mobile app. The app can be downloaded from Playstore/Appstore and runs both on Android and IOS systems.

This will save time (there’s no need to walk to branch offices anymore), it’s convenient (applications can be done from anywhere anytime, without being bound by geographical location or time), it’s cost effective (no need to photocopy required attachments) and gives one the ability to track their application.