As of July 2023, the Kampala Water region grappled with a substantial water loss of 40.7%. This alarming statistic was primarily attributed to water theft through a range of methods such as meter tampering, bypassing, and removal, among others. This concerning trend not only undermines sales but also poses a significant challenge to the National Water and Sewerage Corporation’s (NWSC) efforts to combat Non-Revenue Water (NRW), and grow its business.
A moral breakdown within society has led to widespread water theft. The majority of consumers resort to stealing water, hindering NWSC-KW’s sales targets and exacerbating NRW. In response, management has taken bold steps to address this crisis. The outdated analog meters have been phased out in favor of modern solutions such as ultra-sonic meters and electromagnetic meters. These new meters are designed not only to enhance the accuracy of metering and revenue collection but also to curb unauthorized alterations to the meters.
Recently, Eng. Francis Kateeba, the Senior Manager of Water Supply at NWSC-KW, led a team on an inspection of the progress made with these new meters. The inspection covered various areas, starting at Gayaza road, where numerous accounts were scrutinized. Notable accounts included those of individuals like Henry Ssejjemba, Tom Ngabirano, and Geoffrey Kayemba in Bwaise, among others.
The inspection encompassed several critical factors, including a comparison of current readings to previous ones, the condition of transmitters, axle, coils, and rims. Eng. Kateeba emphasized the importance of regularly taking readings from both the ultra-sonic and mechanical meters, at least twice a month. These routine checks play a pivotal role in ensuring that customers adhere to established standards and deterring water theft. Eng. Kateeba asserted that any bulk seller caught tampering with the meter or engaging in any form of illicit water usage would face termination of their contract with the corporation.
The new meters come with enhanced security features, including chambering with concrete and dual covers – plastic and metallic – each secured with a padlock and seal bearing a unique serial number. Eng. Kateeba highlighted that out of the 20 bulk sellers in the region, eight meters have already been chambered, with completion of the remaining installations expected within the following week. He underlined that prioritizing honesty and transparency is essential in eradicating the pervasive issue of water theft.
KW’s ambitious endeavor to combat NRW and boost service delivery, and sales, is a clear depiction of its commitment to responsible water management. By embracing innovative metering solutions and adopting rigorous inspection practices, the corporation aims to safeguard its resources, foster water conservation, and ultimately ensure a sustainable water supply for all.
