Written by Joy Alobo
In recent years, most companies have adopted digital transformation to ease customer experience and NWSC is certainly not about to be left behind.
Digitalization of services has made it easier for companies to serve without having face to face interactions with clients, saving time, resources and improving productivity.
The NWSC E-Services platform therefore conveniently caters to customers’ receipt of bills, payments, statements, new connection application, and much more on the go and in the comfort of their homes.
The corporation recently phased out paper bills with Kampala Water as the inaugural region. KW is therefore on a drive to have all customers on board, making the necessary adjustments by receiving and updating emails and phone contacts.
Ntinda Branch communicated the digital changes during a cleanup campaign with Church of Uganda Ntinda parish on 22.10.22, and in a similar way, Kamwokya Sub Branch took the e-billing gospel to Kamwokya Seventh Day church and Masjid mosque during the course of last week.
As the world evolves, old fashioned processes are and will be substituted with more agile, efficient methods, and NWSC is here for it.
