Kampala water service area has connected with over 150,000 customers under its House 2 House customer service enhancement plans
Commenting on the initiative, at the Kansanga Branch House to House flag off, the General Manager, Mr. Mahmood Lutaaya hinted on the fact that over 150,000 customers have been visited and the team is focusing on reaching over 280,000 customers in the Kampala Metropolitan Service Area.
“To manage your business effectively, you must be on ground”, affirmed Mr. Lutaaya.
He praised branches that excelled in the previous months i.e. Ntinda, Nakawa, Kansanga, City Center, Bwaise, among others and pledged to management that no branch will drop in the forthcoming performance evaluation.
“We are finding a number of issues in the field ad applying real time resolutions to these concerns inclusive of the anomalies which has led to significant improvement in our performance.” Mr. Lutaaya stated.
Story by: John Fisher Sekabira
