For every project, either small or large, there are always going to be stakeholders who are impacted by the project. And the impact of this is inversely related to the size of the project will be. Despite this, many organizations don’t put enough thought into how to successfully engage with these groups.
Among National Water and Sewerage Corporation’s (NWSC) Key strategic interventions is Customer and stakeholder delight. Through this, NWSC enhances meaningful stakeholder engagement at all levels. It’s against this background that the Sewerage Services Department (SSD) has embarked on the industry-to-industry inspection exercise.
Through this initiative, the SSD has launched visits to upstream sources such as industries whose effluent is discharged into NWSC sewers. The effluent from such industries must conform to the sewer discharge standards without posing harm to the downstream treatment process (New Nakivubo Wastewater Treatment Plant) with sensitive process units using microorganisms like biological filters and biogas production units.
This initiative commenced with a friendly visit to Brookside Fresh Diary Corporation, a key and big customer to the Corporation. Through this visit, the SSD Management team was able to familiarize itself with the industry’s activities from which industrial wastewater is generated and the internal sewer layout to identify the point where the generated effluent is discharged into NWSC sewers. The purpose of this was to obtain critical points to enhance and ease effluent monitoring and build a database for information sharing.
SSD Senior Manager, Eng. James Maiteki expressed his gratitude to the management of Brookside for the hospitality exhibited and stated that the overall objective of the visit was to create partnerships with the industries. With Brookside being a close neighbour, it was ideal for it to be the first industry to strike a partnership with NWSC.
He brought to the attention of the Brookside management NWSC’s high-tech waste treatment plant, revealing that it is very sensitive to the quality of the waste that is received. Its biogas production component also requires upstream monitoring to ensure that what is received is not detrimental to the energy generation processes.
“We are not here as inspectors or regulators, we come here as friends and technicians who can work together to provide a better environment.” Stated Eng. Maiteki.
Brookside General Manager, Jonathan Williams thanked the SSD team for taking time off their busy schedule to visit Brookside in a bid to help it improve on the sanitation of its facility and that of the environment at large.
NWSC is committed to water for all for a delighted customer by a delighted workforce.
Story By : Raymond Musunguzi
