The Criminal Investigations Directorate (CID) team recently visited the National Water and Sewerage Corporation’s External Services department at the International Resource Center (IREC) to pick a leaf from NWSC’s customer relations practices. The Ag. Director Business and Scientific Services, Dr. Irene Nansubuga welcomed the delegation and highlighted the Corporation’s vision to be the leading Customer Service Oriented Utility in the World as the guide to NWSC’s exceptional and ever improving customer relations norms.
CID Head of Legal, Mr. Isaiah Iguma shared the CID’s desire to exceed the expectations of the people of Uganda and provide top-notch service to the citizens especially with the existing police service delivery challenges. He stressed that CID is taking steps to improve this by establishing a call center which will be fully operational by March 2023.
The NWSC Senior Manager Public Relations, Mr. Samuel Apedel emphasized the shared goal of serving the people of Uganda between the Corporation and the Uganda Police. He highlighted that the customer is at the center of the Corporation’s operations and that NWSC has open platforms for communication and feedback from the public to improve their services. He praised the Police force’s rebranding efforts and stressed that NWSC is a service delivery organization that prioritizes customer engagement in all of its operational areas.
The CID delegation was given an in-depth presentation on the operations of the LATERSC Contact Center and a tour of the facility, and they left with valuable insights on best customer relations practices.
The collaboration between the two organizations is a step in the right direction towards providing top-notch service to the citizens of Uganda.
NWSC is mandated to provide clean and safe water for all by a delighted workforce.
