NWSC STILL GETTING IT RIGHT WITH SOCIAL MEDIA 10 YEARS DOWN THE ROAD
In the age of social media dominance, effective management of online platforms has become vital for organizations to thrive. Without proper social media stream management and social listening, companies risk being left behind in crisis situations, losing customer trust, and damaging their reputation. One organization that understands the significance of social media is the National […]
THE INTRICATE BALANCE BETWEEN PUBLIC GOODS AND SERVICE DELIVERY
The provision of water services in Uganda, like in many other countries, faces numerous infrastructural and delivery challenges. These issues include poor capacity, deteriorating water quality, and management hurdles. Ensuring efficient water service delivery is a critical concern for environmental scientists and citizens alike. NWSC strives to provide affordable and uninterrupted sewerage and water services. […]
UNMASKING THE ENDEMIC CHALLENGE OF NON-REVENUE WATER
The National Water and Sewerage Corporation (NWSC) faces a significant financial burden caused by the loss of treated and pumped water. Non-Revenue Water (NRW), which refers to the water lost between supply and billing, poses a major challenge for NWSC. If this water loss could be halved, it would not only prevent revenue loss but […]
HARNESSING RESOURCEFULNESS FOR UNPARALLELED SERVICE
Exceptional customer care is an indispensable aspect of business growth, customer satisfaction, and exceptional service delivery. National Water and Sewerage Corporation (NWSC) recognizes the importance of customer-centricity in its operations, ensuring that customers receive personalized experiences that go beyond their expectations. It has therefore harnessed resourcefulness and implemented dynamic tools which have aided the corporation […]
WATER – THE ELIXIR OF LIFE
Water, often referred to as the elixir of life, is an indispensable resource that sustains all life forms on earth. Its availability and quality have a direct impact on various aspects of our daily lives, from basic needs to economic growth. Recognizing the significance of water, the National Water and Sewerage Corporation (NWSC) has taken […]
LOCKED BEHIND BARS: WAISWA AND ANOR REMANDED TO LUZIRA PRISON AS THEIR BAIL QUEST FAILS
In a gripping courtroom drama, the case of Uganda versus Waiswa and Anor, involving criminal offense 228/2023, took an unexpected turn. The accused individuals stood accused of willfully breaking, damaging, and stealing valuable items, including adaptors, PE pipes, and a straight connector from Nasasa village in Kira Municipality, Wakiso District. As the trial unfolded at […]
UNMASKING THE HIDDEN GEMS: NWSC UNVEILING THE PATH TO EXCELLENCE THROUGH PERFORMANCE APPRAISALS
Performance appraisals play a crucial role in organizations, serving as a systematic evaluation process to assess and enhance employee performance. While they are a common practice, the intricacies involved in conducting performance appraisals are often overlooked. One essential element of a successful performance appraisal is the establishment of clear and measurable objectives. The appraisal process […]
THE POWER OF EFFECTIVE COMMUNICATION IN WATER AND SEWERAGE MANAGEMENT WHILE BUILDING TRUST AND CUSTOMER LOYALTY
Effective communication is a fundamental aspect of our lives, permeating various domains, including water and sewerage management. Water quality and public health are closely intertwined, necessitating clear communication channels to address any concerns related to water safety. When potential contamination incidents occur, quick and transparent communication allows organizations, such as the National Water and Sewerage […]
NANSANA BRANCH TRIUMPHS IN THE TULINDIRIDDE 2023 CAMPAIGN
In the wake of lackluster performance, Senior Manager of the Western Zone, Ms. Hellen Ejang, summoned a meeting on May 19th, 2023 for sub-branch and branch managers to devise strategies aimed at revitalizing their performance. The outcome of this meeting proved fruitful, as the teams from Nansana Branch, led by Ms. Sarah Lyavara, orchestrated an […]
URBAN PRO POOR BRANCH ENGAGES STAKEHOLDERS IN PREPARATION FOR UPCOMING AFD VISIT
In preparation for the highly anticipated assessment visit by the Agence Française de Développement (AFD), Bassajja Siraggi and Evelyn Mukajusi, the recently appointed Manager of the Urban Pro Poor branch, took proactive steps to engage with stakeholders in Katwe and Kisenyi. As a significant supporter of the KW WATSAN package 5B project, aimed at enhancing […]