Kampala Water ties with over 150, 0000 customers
Kampala water service area has connected with over 150,000 customers under its House 2 House customer service enhancement plans Commenting on the initiative, at the Kansanga Branch House to House flag off, the General Manager, Mr. Mahmood Lutaaya hinted on the fact that over 150,000 customers have been visited and the team is focusing on […]
Kampala Water Top Management lays strategies to improve performance
The Kampala Water Top management team on 14th September 2021 held a one-day retreat and laid strategies to improve performance. The retreat focused on devising strategies to meet and exceed performance targets agreed with Head Office and those enshrined in the Corporate Plan 2021-2024. The meeting detailed strategies that will see Kampala Water focus on; […]
House to House Operations Return with a Twist
House to house operations have returned and this time, the Sewerage department is on board. This is in a bid to demand for creation of sewer services in areas where the network has been placed and to fight illegal water use. The first edition of the operations commenced in July, with the sole purpose of handling all anomalies […]
CRACK DOWN ON ILLEGAL WATER USE IN SEETA AND BUGOLOBI: HOPE AGAINST NRW IN KAMPALA WATER
Illegal water use is a major challenge and contributor to Non-Revenue Water (NRW), which causes tremendous revenue loss to the Corporation. Kampala Water in comparison to the other regions, happens to be the greatest habitant of this cancer with over 35% NRW recorded in 2020 alone. Seeta Branch has recently been a victim of illegal water use with […]
ADDRESSING NWSC’S NON-REVENUE WATER (NWR) CHALLENGES
The importance of customer satisfaction is far from debatable. There are dozens of factors bound to guarantee the success of any business and customer satisfaction, is the flag bearer. Clearly, the NWSC Kampala Water team in Bwaise Branch gets the gist. The Bwaise Branch team has tracked the customer delight factor and often works on improving it in […]
THE ‘KIRI KITYA’ PROGRAM; BWAISE BRANCH’S NEW CUSTOMER SATISFACTION STRATEGY
The importance of customer satisfaction is far from debatable. There are dozens of factors bound to guarantee the success of any business and customer satisfaction, is the flag bearer. Clearly, the NWSC Kampala Water team in Bwaise Branch gets the gist. The Bwaise Branch team has tracked the customer delight factor and often works on improving it in […]
KAMPALA WATER LAUNCHES HOUSE-TO-HOUSE OPERATIONS
Kampala Water has launched a house-to-house operation as a means of preparing and getting value for the newly commissioned Katosi Project. This is in a bid to take stock of all connections and handle anomalies affecting business growth. The operation commenced last week with Mukono as the inaugural Branch and host of the Katosi Water Plant. Consisting of […]
KAMPALA WATER’S WALOPU GEARS UP TO FIGHT NON-REVENUE WATER
The Water Loss Prevention Unit (WALOPU) commenced the new financial year with a game plan mostly invested in investigations on non-revenue water especially against the fact that Kampala Water loses between 37-40% to non-revenue water with a significant contribution of illegal water usage on a monthly basis. With the Katosi Water Plant now commissioned, WALOPU will collaborate with […]
GM KAMPALA WATER ASSURES THE PUBLIC OF CONSTANT WATER SUPPLY DURING THE LOCKDOWN PERIOD
The General Manager Kampala Water Mr. Mahmood Lutaaya while hosted on a talk show on STAR- TV UBC, assured the public of National Water and Sewerage Corporation’scommitment to continue supplying water to customers during lockdown. He said the new Katosi Water Treatment plant had delivered an additional 160 million litres of water per day to the Kampala, […]
KAMPALA WATER GOES GREEN ON WORLD ENVIRONMENT DAY
Celebrated annually on 5th June and is the United Nations’ principal vehicle for encouraging awareness and action for the protection of the environment with the first held in 1974, World Environment Day is a platform for raising awareness on environmental issue such as marine pollution, human overpopulation, global warming, sustainable consumption and wildlife crime. Under the […]