The National Water and Sewerage Corporation (NWSC) has launched a new Billing Improvement Programme aimed at strengthening commercial performance and improving revenue collection across its
Renowned performance coach Daniel Choudry has challenged organizations to rethink how attitudes, competence, and execution shape service delivery, calling for a more human centred approach
Contrary to belief, intermittent water supply is not a failure in utility management, but rather a response. A survival tactic, if you please. In technical
In a significant stride towards modernizing capacity building, teams from the Japan International Cooperation Agency (JICA) and the National Water and Sewerage Corporation (NWSC) convened
When we think about what makes a society thrive, we often focus on people, land, and capital. However, there are essential but often overlooked components
In an era marked by urgent calls to mitigate climate change, the drive towards carbon neutrality has become a focal point for industries worldwide. Central
In an increasingly digital world, the importance of cybersecurity cannot be overstated. Cybersecurity, also known as information technology security, is the practice of protecting electronic
Technology has evolved significantly, enhancing efficiency and optimizing tasks for both companies and individuals. The introduction of robotics has been particularly transformative in the service
As climate change continues to alter weather patterns worldwide, the impact on daily life becomes increasingly pronounced. In early 2024, many regions experienced a significant
As the world copes with the escalating impacts of climate change, the digital realm has emerged as a critical ally in mitigating environmental degradation. Across