The importance of customer satisfaction is far from debatable. There are dozens of factors bound to guarantee the success of any business and customer satisfaction, is the flag bearer. Clearly, the NWSC Kampala Water team in Bwaise Branch gets the gist.
The Bwaise Branch team has tracked the customer delight factor and often works on improving it in order to make the customers more loyal and eventually turn them into brand ambassadors which is bound to happen especially after recently embarking on a new program dubbed “Kiri Kitya” aimed at improving customer satisfaction and business performance through customer engagement and flushing/servicing of meters.
This exercise goes a long way in identifying and detecting any anomalies to reduce non-revenue water as well as ensure normal and better water pressure. What better way to delight an NWSC customer.
For the convenience of the customer, the ‘Kiri Kitya’ program is an opportunity to receive feedback, sensitize customers on water related issues and prepare them for steady water supply from Katosi.
Areas that have so far benefitted from this program include Tula and Maganjo both under Bwaise Branch.
