Launching IMPACT
Innovative Management Perfomance Acceleration Customer Techniques
National Water and Sewerage Corporation is committed to water for all, for a delighted customer by a delighted workforce. With the support of the government of Uganda andDevelopment partners, NWSC continues to investing business growth to ensure adequate, reliable and sustainable service delivery to the people ofUganda.
Against that background, the NWSC has unveiled a new programme; IMPACT (Innovative Management Performance Acceleration Customer Techniques) aimed at creating an impact in service delivery, improving responsiveness and refining customer efficiency.
The Director Information and Business Solutions kicked off with a presentation of NWSC’s Global performance trends for the past five years. “There has been a systematic improvement in some key operations inspite of the Covid-19 pandemic. We must think differently to improve service delivery and achieve our targets and meet our expectations, hence the IMPACT program”.
The IMPACT programme was birthed from analyzing the corporation’s recovery from the Coronavirus Pandemic cataclysm percentage achievements in water sales, billing, response rate, debt age, non government arrears and, commercial job handling efficiency
- Increase Water sales from a monthly average of 4.18 m3 to 5.16 m3
- Increase Billing from a monthly average of 20.8 Billion to 30 Billion
- Improve the Job Handling Efficiency from 84% to 100%
- Improve Collection Efficiency from 103% to 106%
- improve response rate from 50% to 70%
- Reduce with a monthly deduction of 480M Arrears by 2.4 Billion Shillings
- Improve our customer service index from 77% to 90%.
- Reduce debt age to 1.5 months from 2.5 Months
