It is important to know stakeholders’ needs in order to translate them into the Organization’s goals. Engagements help form a basis for developing a strategy to better the Corporations’ services. Against this background, Ntinda area local chairpersons, police, local council leaders, and security personnel were hosted at the NWSC-Ntinda branch offices to better understand customers’ perspective of the business and get their feedback.

Among the key factors discussed were the intermittent supply in areas of Kulambiro and Kyanja, which will be addressed by the Katosi project, however, there’s a rationing schedule in place to evenly distribute the available water to the affected areas.

The Branch team emphasized the importance of paying water bills in a timely manner because the Corporation is self sustaining, able to stay in operation as long as the customers continue to pay bills.

Customers were informed about the ongoing programs like Customer Reconnect and Come We Talk for those who have been off supply and the different modes of payment ie banking, mobile money, direct debit and why cash payments are no longer an option.

Stakeholders called for the need to introduce the new Marketing Assistants to stakeholders to minimize instances of impersonation.

They also suggested that NWSC introduce prepaid meters and a plan to regulate prices levied on Public Stand Posts.

Customers were advised to embrace the tree planting campaign “NWSC TREE VOLUTION”, an environmental conservation program that provides a tree for every customer.

The stakeholders commended the Branch team for continuously holding engagements, interacting with customers, their willingness and readiness to listen to customer grievances and addressing them in a timely manner.