The National Water and Sewerage Corporation (NWSC) Kapeeka Area has reaffirmed its commitment to customer engagement, accountability, and improved service delivery by hosting a Customer and Stakeholders’ Baraza at the Kakoola Water Treatment Plant.
The engagement brought together customer representatives, local leaders, institutions, industries, and other key stakeholders to strengthen collaboration, provide updates on service delivery, and create an open platform for dialogue between the utility and the communities it serves.
Opening the Baraza, Area Manager Mr. Richard Ogwal presented an overview of Kapeeka Area’s operations, highlighting water production, service coverage, sales performance, and the area’s Non-Revenue Water (NRW) status.
He called upon stakeholders to support NWSC’s efforts to reduce water losses by reporting illegal water connections, vandalism of water infrastructure, leakages, and other practices that contribute to Non-Revenue Water.
Mr. Ogwal reaffirmed the Area’s commitment to delivering reliable, customer-centred water and sewerage services and thanked customers and stakeholders for their continued trust, cooperation, and timely payment of water bills, noting that their partnership remains vital in improving service delivery.
Representing the Senior Manager Operations (SMOPs) Central, Ms. Sarah Mbeize commended customers and stakeholders for actively participating in the engagement. She appreciated the continued support from customers and investors, emphasizing that strong partnerships play an important role in sustaining quality water services and supporting future investments.
During the interactive session, customer representatives applauded Kapeeka Area for maintaining a stable and reliable water supply and for providing responsive customer service. They also appealed for the continued expansion of the water network to extend access to safe and clean water to more communities.
Stakeholders further encouraged NWSC to hold Customer Barazas regularly, noting that such engagements provide valuable opportunities to educate communities about available services, communicate ongoing projects, and strengthen transparency and accountability.
The Baraza featured an open question-and-answer session during which participants raised service-related concerns and received responses from the Area management team.
The engagement concluded with a guided tour of the Kakoola Water Treatment Plant, giving participants first-hand insight into the water treatment process and the measures undertaken by NWSC to ensure the supply of safe, clean, and reliable drinking water.
The Customer and Stakeholders’ Baraza reflects NWSC’s continued commitment to strengthening stakeholder partnerships, promoting transparency, and delivering customer-focused services in line with the Corporation’s vision of “Water For All.”
